Focus on digital innovation and bilingual customer service to modernize the US pet insurance industry
Kangaroo Insurance, a new insurance technology (insurance) company led by Andres Michan, CEO and Nicolas Hannaberg, President, has released its health insurance plans for pets.
“After years of working in the insurance industry, we recognize the need for a better experience when dealing with insurance covers for everyday needs,” Mishan said in a company statement.1 “With Kangaroo Insurance, we’re committed to providing a modern and personalized experience that makes it easy to protect your pet’s health and safety.”
According to the National Institutes of Health (NIH)2 68% of American households own a pet, and veterinary bills continue to rise. Kangaroo insurance is fully customizable, offering coverage similar in concept to human health insurance, with policyholders paying a monthly premium. The plan covers veterinary visits, diagnostic tests, surgical procedures and medications, as pets’ health and well-being can be prioritized.
“Pet insurance can be a financial lifesaver, especially when unexpected emergencies occur,” Hannaberg said. “Our goal is to provide pet owners with affordable, customizable and comprehensive coverage that meets their unique needs and budget.”
Kangaroo Insurance is a fully digital company, offering a 24/7 mobile app for handling claims, where policyholders can claim reimbursement for veterinary bills, access the content hub, special offers for maintenance, grooming and boarding and a digital vaccination card in the Kangaroo Cloud.1 The insurance company offers a customized experience and is fully bilingual end-to-end (English and Spanish). Kangaroo is the only company that provides a complete APP experience, establishes policies, and bridges the language barrier gap of customer service interactions in both languages.
“Kangaroo Insurance has been a game changer for my family and our dog,” customer Maria Rodriguez said in the release.1 “The process was easy, the customer service was top notch, and the coverage was exactly what we were looking for. I highly recommend Kangaroo Insurance to any pet owner.”
Since its launch in September 2022, the startup has sold more than 1,000 policies and is solidifying itself as the insurance of choice for pet owners looking for financial assistance and bilingual services.
“We are very excited about the future of Kangaroo Insurance and our growth and expansion plans,” said Mishan. “Our goal is to be the insurance provider for pet parents across the United States, and we are committed to providing our customers with the best service and value.”
References
- Kangaroo Insurance launches revolutionary health insurance plans for pets that are fully bilingual. News release. Kangaroo Insurance. April 13, 2023. Accessed April 13, 2023. https://www.prnewswire.com/news-releases/kanguro-insurance-launches-revolutionary-health-insurance-plans-for-pets-in-the-us-that-full-bilingual-301795921.html is it.
- The power of pets. National Institutes of Health. February 2018. Accessed April 13, 2023. https://newsinhealth.nih.gov/2018/02/power-pets